Airbnb Check-In Instructions: Templates and a Step-by-Step Guide
Write clear Airbnb check-in instructions guests cannot misread. Copy-paste templates for self check-in, lockboxes, smart locks, and late arrivals.
The short answer
Clear Airbnb check-in instructions need six things: the exact address with a landmark, the entry method and code, a fallback if the lock fails, the WiFi name and password, one or two first minutes notes like thermostat and parking, and an invitation to text you. Send the door code at check-in time, not days before, and repeat the essentials in three places.
Most check-in problems are really instruction problems. The lock works fine. The guest just could not tell which door, which code, or which way to turn the handle. Clear check-in instructions prevent the late-night "I am locked out" text and protect your reviews. Here is how to write them, with templates.
The 6 things every check-in message needs
- 1The exact address, with a landmark or "the blue door on the left".
- 2How to get in: lockbox location and code, smart-lock code, or key pickup.
- 3A fallback if the primary method fails (a second code, a hidden key, or your number).
- 4WiFi network name and password.
- 5One or two first-five-minutes notes: thermostat, lights, parking.
- 6A clear invitation to text if anything goes wrong.
Template: lockbox self check-in
Welcome, {first_name}! Check-in is any time after {checkin_time}. The lockbox is {lockbox_location}, code {lockbox_code}. Inside is the {unit} key. WiFi: {wifi_name} / {wifi_password}. If the lockbox ever sticks, text me and I will walk you through it. Enjoy your stay!Template: smart-lock self check-in
Hi {first_name}, you are checked in! At the {door_description}, tap the keypad to wake it, enter {door_code}, then press the checkmark. The door unlocks for a few seconds, so turn the handle right away. WiFi: {wifi_name} / {wifi_password}. Any trouble, text me here.Template: late or after-hours arrival
Hi {first_name}, no problem arriving late. The entry is fully self-service, so the time does not matter. {entry_instructions}. The porch light stays on. Text me when you are in so I know you arrived safely. Rest well!Send the code at check-in time, not before
Sending the door code days early is a security risk and invites early arrivals. Send the pre-arrival note with the address and arrival window, then deliver the actual code at check-in time. Rezi does this split automatically.
Make the instructions impossible to lose
Guests scroll past messages. Reduce friction by repeating the essentials in three places: the Airbnb check-in instructions field, a pinned message at check-in, and a small printed card by the door. When a guest texts "what is the code again" at 11 PM, the fastest answer is an automated one that already knows.
What should Airbnb check-in instructions include?
How do I handle late check-ins?
Is it safe to message the door code?
Let Rezi handle the messages for you
Rezi answers every guest text and call in seconds, 24/7, in your voice. It sends check-in details on time and only pings you for what truly needs you.