Airbnb Check-In Instructions: Templates and a Step-by-Step Guide
Write clear Airbnb check-in instructions guests cannot misread. Copy-paste templates for self check-in, lockboxes, smart locks, and late arrivals.
Most check-in problems are really instruction problems. The lock works fine. The guest just could not tell which door, which code, or which way to turn the handle. Clear check-in instructions prevent the late-night "I am locked out" text and protect your reviews. Here is how to write them, with templates.
The 6 things every check-in message needs
- 1The exact address, with a landmark or "the blue door on the left".
- 2How to get in: lockbox location and code, smart-lock code, or key pickup.
- 3A fallback if the primary method fails (a second code, a hidden key, or your number).
- 4WiFi network name and password.
- 5One or two first-five-minutes notes: thermostat, lights, parking.
- 6A clear invitation to text if anything goes wrong.
Template: lockbox self check-in
Welcome, {first_name}! Check-in is any time after {checkin_time}. The lockbox is {lockbox_location}, code {lockbox_code}. Inside is the {unit} key. WiFi: {wifi_name} / {wifi_password}. If the lockbox ever sticks, text me and I will walk you through it. Enjoy your stay!Template: smart-lock self check-in
Hi {first_name}, you are checked in! At the {door_description}, tap the keypad to wake it, enter {door_code}, then press the checkmark. The door unlocks for a few seconds, so turn the handle right away. WiFi: {wifi_name} / {wifi_password}. Any trouble, text me here.Template: late or after-hours arrival
Hi {first_name}, no problem arriving late. The entry is fully self-service, so the time does not matter. {entry_instructions}. The porch light stays on. Text me when you are in so I know you arrived safely. Rest well!Send the code at check-in time, not before
Sending the door code days early is a security risk and invites early arrivals. Send the pre-arrival note with the address and arrival window, then deliver the actual code at check-in time. Rezi does this split automatically.
Make the instructions impossible to lose
Guests scroll past messages. Reduce friction by repeating the essentials in three places: the Airbnb check-in instructions field, a pinned message at check-in, and a small printed card by the door. When a guest texts "what is the code again" at 11 PM, the fastest answer is an automated one that already knows.
What should Airbnb check-in instructions include?
How do I handle late check-ins?
Is it safe to message the door code?
Let Rezi handle the messages for you
Rezi answers every guest text and call in seconds, 24/7, in your voice. It sends check-in details on time and only pings you for what truly needs you.