AI & knowledge base
How the AI answers guests and how to make it sound like you.
10 articles
01How the AI answers guest questionsRezi answers using a retrieval system over your building’s knowledge base, it uses your facts, not guesses. 4 min read02Building a great knowledge baseWhat to include, how to upload documents, and the details that make the AI genuinely useful. 4 min read03Your AI assistant’s identity and voiceRezi’s assistant speaks with one consistent, built-in voice across text and calls, and what it says comes from your knowledge base. 2 min read04How and when Rezi escalates to youRezi hands off to a human for emergencies, unknown questions, and unhappy guests. Here’s how to control it. 3 min read05Improving answer accuracyA simple weekly habit to make Rezi’s answers sharper: review, fill gaps, and correct facts. 3 min read06What languages does Rezi support?Rezi understands and replies in the guest’s language automatically, over text and on calls. 3 min read07What the AI can and can’t doAn honest look at Rezi’s strengths and its limits, so you know exactly what to expect. 3 min read08What to do if the AI answers incorrectlyIf Rezi gives a guest the wrong answer, here’s how to correct it so it never happens again. 3 min read09Editing and removing knowledge base entriesHow to update, replace, or delete facts in a building’s knowledge base. 3 min read10Does knowledge carry across buildings?Each building has its own knowledge base, so answers are always specific to the right property. 2 min read
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