Rezi Help Center
Ask, and get the answer
The same instant answers Rezi gives your guests, now for you. Search the guides, or start with a common question.
Start here
Getting started
Set up Rezi, add your first property, and go live in an afternoon.
Browse by topic
Every corner of Rezi, organized the way you work.
Set up
Run the day to day
Billing & account
BillingYour Rezi subscription, invoices, and payment method.Team & permissionsInvite teammates, set roles, and route escalations.Account & settingsOrganization settings, billing details, and account lifecycle.Security & privacyEncryption, access controls, guest data, and compliance.Reports & analyticsDashboards, response metrics, occupancy, and exports.
Most read this week
Top 601What is Rezi?Rezi is an AI co-host that answers your Airbnb and VRBO guests by text and phone, 24/7, using your listing’s own information.Getting started 4 min read02Set up Rezi in 15 minutesA step-by-step quickstart: create your account, add a building, give the AI its knowledge, and go live.Getting started 5 min read03Pre-launch checklistRun through these checks before you share your Rezi number with guests.Getting started 4 min read04Verifying your building: the two checksAfter you pay, your building enters Setup. Reply to a texted code and say a secret word on a call to confirm it works, and it goes live automatically.Getting started 3 min read05How the AI answers guest questionsRezi answers using a retrieval system over your building’s knowledge base, it uses your facts, not guesses.AI & knowledge base 4 min read06Building a great knowledge baseWhat to include, how to upload documents, and the details that make the AI genuinely useful.AI & knowledge base 4 min read
Still can’t find an answer?
Send us a note and we’ll reply within 2 business hours (Mon-Fri, 9 AM-6 PM ET).