Add your first property

A “property” in Rezi is a single short-term rental listing you manage, a vacation home, a cabin, a beach house, or a city loft. Each property maps to one listing and has its own phone number, knowledge base, and AI settings.

That one-property-one-number design is deliberate. It means a guest at the Lakeside Cabin only ever gets the Lakeside Cabin’s information, never the WiFi password from your downtown loft across town, and it means each property has its own knowledge base and its own settings. Everything in Rezi hangs off the property, so getting this step right makes everything downstream cleaner. For how isolation works in practice, see does knowledge carry across buildings.

1. 1

   Open Properties → New

   From the dashboard, go to Properties and click Add property.

2. 2

   Enter the basics

   Property name, full address, and a contact email. The address determines the area code of the phone number Rezi assigns.

3. 3

   Connect your calendar

   Paste your Airbnb or VRBO iCal link so Rezi tracks availability for the listing. See connect your Airbnb calendar.

4. 4

   Confirm your phone number

   Rezi provisions a local number in your area code so guests text a number that feels familiar. You can request a specific area code if needed.

Naming and addressing your property

Use the name guests actually know, “The Birches” or “412 Oak Street”, because the AI uses it in greetings and confirmations. The address needs to be complete and accurate: it drives the area code of your assigned phone number, and it’s what Rezi references when a guest asks where to park or which entrance to use.

Connecting your calendar

Your calendar is how Rezi knows real availability for the listing. Connect the iCal feed for the property so a date is only quoted as open when nothing blocks it. If you also list the same place on more than one platform, add each platform's feed so every booking is accounted for.

About the phone number

Rezi provisions the number automatically, you don’t need any carrier account or telecom knowledge. The number handles both SMS and voice for that property, and it’s yours exclusively, never shared with another property or another customer. If your guests are concentrated in a different area code than the property’s address, you can request a specific area code during creation.

After the property exists

Next, give the property its knowledge base so the AI can answer questions accurately, then connect your calendars so it always quotes real availability. With those two in place, run the go-live checklist and share the number.