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Guests

Managing guests in Rezi

Understand how Rezi organizes your guest contacts and what you can do with each record.

Updated June 10, 2026 2 min read

Guests are the people booking and staying at your short-term rentals. Rezi keeps a contact record for each guest: their name, phone number, email, which property they are staying at, their reservation dates, and the full history of every interaction they have had with your property through Rezi. Having this information centralized means you are always working from the same picture, regardless of who is handling a particular conversation.

Guest records

A guest record is created automatically when a booking comes in through a connected calendar (Airbnb, VRBO, Booking.com) or when you create a reservation manually. Guest records contain: guest name and contact info, reservation dates, property, nightly rate, booking source, and any message thread from pre-arrival through checkout. After checkout, guest records are archived but retained.

Creating a guest manually

  1. 1

    Go to Contacts in the dashboard

  2. 2

    Click Add contact

  3. 3

    Enter name, phone, email

  4. 4

    Assign to a property

  5. 5

    Enter the reservation dates

  6. 6

    Save, the contact is now active and messages can be sent

Rezi automatically creates a contact when a new inbound message comes from an unknown number. The contact is created as 'Unknown' with the phone number, and you can fill in the name and details from the contact record. This ensures no conversation is ever lost even before a contact is formally set up.

Contact activity feed

Every guest has an activity feed that shows a chronological record of everything that has happened: messages sent and received, issues reported, notes added by team members, and any status changes. The activity feed is the definitive history of your relationship with that guest.

Can a guest who returns get the same record?
If a returning guest books again under the same phone number, Rezi links the new reservation to their existing contact record so you keep one continuous history. If they book from a different number, Rezi may create a separate record, and you can link them as related contacts from the contact detail view.
Can guests update their own contact information?
Not through Rezi directly. Guests communicate through the messaging channel. If a guest wants to update their phone number or email, they can message you and your team can update the contact record.
How do I handle a reservation with several guests on it?
Keep one primary contact record for the booking guest and capture any additional guests in the notes or the reservation details. Messaging and the conversation history stay anchored to the primary contact for that stay.

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