Troubleshooting
Fixes for the issues operators run into most often.
8 articles
01AI is not responding to guest messagesDiagnose why the AI is not sending automated replies to incoming guest messages. 3 min read02I paid but my building is not liveWhy a paid building shows Setup or Verifying instead of Live, and how to finish the two verification checks so it goes live. 3 min read03Messages are not being delivered to guestsDiagnose delivery failures when outbound messages from Rezi are not reaching guests. 3 min read04Calendar sync issuesFix problems with iCal connections, missing reservations, or double-bookings in your Rezi calendar. 3 min read05Voice calls are not workingDiagnose problems with Rezi's AI voice agent, calls not answering, audio issues, or Retell connection errors. 3 min read06Escalation notifications are not arrivingFix issues with emergency or manual escalations not reaching your team's phones or email. 3 min read07Login and access issuesResolve problems signing in to Rezi, forgotten passwords, locked accounts, or access denied errors. 3 min read08Guests are receiving duplicate messagesIdentify and stop duplicate message delivery when guests receive the same message multiple times. 3 min read
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