Set up Rezi in 15 minutes

You can be live and answering guests on the same day you sign up. This walkthrough takes about 15 minutes from a blank account to a working AI, and most of that time is spent pasting in information you already have.

Before you start, it helps to gather a few things: your property’s address, the WiFi network name and password, your house rules or welcome guide if you have one written down, your Airbnb and VRBO calendar links, and the phone number you want emergencies escalated to. None of these are strictly required to begin, but having them at hand turns setup into a single uninterrupted pass instead of a scavenger hunt.

1. 1

   Create your account

   Sign up at rezihost.com/sign-up. Verify your email and phone number, we require both for security.

2. 2

   Add your first property

   Enter the property name and address. Rezi provisions a local phone number in your area code automatically.

3. 3

   Connect your calendars

   Paste in your Airbnb and VRBO iCal links so Rezi always knows what’s booked. See connect your Airbnb calendar.

4. 4

   Give the AI its knowledge

   Upload or paste your house rules, check-in instructions, amenities, parking, and anything guests ask about. This becomes the knowledge base.

5. 5

   Set your guardrails

   Configure your emergency keywords and escalation contact in Settings.

6. 6

   Activate the property

   Review pricing and pay. Your dedicated number is provisioned and the property enters Setup, it is not live to guests yet.

7. 7

   Verify it works

   Rezi texts your host phone a code. Reply with it, then call the number and say your secret word. Both checks pass and the property goes live on its own. See verifying your building.

8. 8

   Try it as a guest

   Optional but recommended: have a friend text or call the number to see exactly what guests will. See practice mode.

9. 9

   Share the number

   Once it is live, give the property number to your guests and add it to your check-in instructions.

What each step is really doing

Steps one through three create the container: your account, your property with its dedicated phone number, and your connected calendars so Rezi knows real availability. Connecting Airbnb and VRBO early means the AI can answer date and availability questions from the moment guests start reaching out.

Step four is the heart of the setup. Everything Rezi says to a guest comes from the knowledge you provide here, so the quality of your answers is directly proportional to the quality of this step. You don’t need to be exhaustive on day one, you can always add and edit entries later, but the basics (WiFi, access, parking, trash, house rules) cover the large majority of what guests actually ask.

Step five sets the guardrails: the emergency keywords that trigger an immediate escalation and the contact they reach. Defaults are sensible, but five minutes here makes sure the right messages get to you fast. The assistant’s voice is built in, so there’s nothing to configure there.

Activate, then verify

When you activate, you pay and Rezi buys your dedicated number, but the property does not go live to guests immediately. It enters Setup first, and two quick checks confirm everything works before a single guest can reach it. Rezi texts your host phone a code; you reply with it to prove the number can reach you. Then you call the number and say a secret word to prove voice answering works. The moment both pass, the property flips live on its own. This is required, and the code and secret word expire for security, so finish them in one sitting. Full detail is in verifying your building.

Test it like a guest

While the property is in Setup, the number is live for practice. Have a friend or family member text and call it the way a guest would: “what’s the wifi?”, “when is checkout?”, “my sink is leaking”, and at least one question you deliberately did not put in the knowledge base. The right behavior for that last one is an honest “I’ll check with the host” and an escalation to your phone, not a confident guess. If anything comes back wrong, fix the knowledge base entry and try again. Practice is capped per day, see practice mode.

Before you share the number widely

Run through the go-live checklist, it covers the handful of things worth double-checking so guests get great answers from day one. Then put the number where guests will see it: your check-in instructions, your welcome guide, and the lockbox card. The more places it appears, the faster guests build the habit of texting it instead of the platform inbox.