Practice mode: test before you go live

Reading your own knowledge base back to yourself tells you very little. The real test is whether a stranger with a normal question gets a good answer. That is what practice mode is for. While a building is in Setup, after you have paid but before it goes live, its dedicated number is already switched on for testing, and a friend or family member can use it exactly the way a future guest would.

How to use it

Open the property’s Go live page, copy the number, and send it to someone you trust. Ask them to text it and call it like a real guest: a WiFi question, a parking question, a “my sink is leaking” emergency, and a question you intentionally left out of the knowledge base. They reach the real AI and get real answers, so you see precisely what your guests will see.

What to look for

• Answers match your information exactly, the actual WiFi password, the actual quiet hours
• The question you left out of the knowledge base escalates to you instead of getting a confident guess
• On a call, the greeting names the right building and the assistant answers in its natural voice
• Anything that comes back wrong points you straight at the knowledge entry to fix

If an answer is off, edit the knowledge entry and have them try again. Tuning during practice is far cheaper than fixing it after a real guest gets the wrong answer.