Verifying your building: the two checks
After you pay, your building enters Setup. Reply to a texted code and say a secret word on a call to confirm it works, and it goes live automatically.
When you activate a property, Rezi takes payment and provisions its dedicated phone number, but it does not start answering guests the instant you pay. It enters a short Setup state first. Setup exists for one reason: so you can prove to yourself that texts and calls actually work, on the real number, before a single guest ever reaches it. Two checks stand between Setup and live, and passing both flips the property live automatically.
Why a Setup step at all?
It is the difference between hoping it works and knowing it does. The two checks confirm the number can reach you and that voice answering is on, so you go live with confidence instead of crossed fingers.
Check 1: the texted code
The moment Setup begins, Rezi texts your manager phone from the building’s new number. The message includes a short code and asks you to reply with it. Replying does two things at once: it proves the building number can send to you and receive from you, and it confirms that the phone on file really is the manager’s. Rezi replies to confirm, naming you and the building, for example “Confirmed, Jordan. You’re set as the manager for Maple Court.” The code is also shown on the building’s Go live page, so you can read it there if the text is slow to arrive.
Check 2: the secret word
Next, call the building number. Rezi answers and asks for your secret word, which is shown on the Go live page. Say it, and the call confirms the voice line is working and hangs up on its own. That is the whole voice check: it takes about fifteen seconds and proves callers will actually be answered.
Both checks pass and you’re live
There is no separate “go live” button to press. The moment the second check clears, the property flips live and starts answering guests. The Go live page updates on its own.
The code and secret word expire
For security, both the code and the secret word expire after a couple of days, and they are random each time. If yours have lapsed, open the building’s Go live page and choose Generate new pair to mint a fresh code and word, then run the checks again. Because they expire, the cleanest path is to finish both checks in one sitting right after you pay.
If a check won’t pass
Make sure you are texting and calling from the manager phone on file (the code reply is matched to it), and that you are sending the current code, not an expired one. If the texted code never arrives, the number may still be provisioning, give it a minute, or read the code off the Go live page instead. If the voice check won’t confirm, see I paid but my building isn’t live.
While a property sits in Setup, the number is already live for practice, so you can have a friend try it as a guest before you go live. See practice mode.
Do I have to do both checks?
Can I skip verification and just go live?
Which phone do I use?
I regenerated the code by mistake, did I lose progress?
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