Rezi vs. answering services and full-service co-hosts
How Rezi compares to a phone answering service, a virtual assistant, or a full-service co-host management company.
Hosts usually weigh Rezi against three things: a human answering service, a virtual assistant, or a full-service co-host. Here’s how they differ.
The honest framing is that these aren’t all solving the same problem. An answering service takes messages. A virtual assistant works the hours you pay for. A full-service co-host takes over the whole operation, for a meaningful slice of your revenue. Rezi sits in a newer spot: it handles the communication layer, answering questions and flagging emergencies, completely and instantly, while leaving ownership decisions and the rest of the operation with you.
| Rezi | Answering service | Full-service co-host | |
|---|---|---|---|
| Speed | Replies in seconds, 24/7 | Hold times, business hours | Hours to days |
| Knows your property | Yes, your knowledge base | Reads a script | Yes, but costly |
| Cost | Flat monthly fee | Per-minute / per-call | 10-25% of booking revenue |
| Handles check-in & alerts you | Automatically | Takes a message | Manually |
Versus an answering service
An answering service’s job ends where yours begins: they pick up, read a script, and leave you a message. The guest still waits for you to call back, and you still do all the actual work. Rezi resolves most conversations outright, it knows the WiFi password, it can tell the guest where to park, and it alerts you the moment something is urgent. The conversations that do reach you arrive with full context instead of a one-line message slip. And because answering services bill per call or per minute, a busy month costs more; Rezi’s flat fee doesn’t care how many times guests text.
Versus a virtual assistant
A good VA can genuinely run communication, during their hours, for one conversation at a time, as long as they stay. The gaps are structural: nights and weekends are exactly when guests reach out most, training a new VA takes weeks, and turnover means starting over. Rezi works every hour of every day, handles unlimited simultaneous conversations, speaks 20+ languages, and its training is your knowledge base, which you update in seconds and never walks out the door.
Versus a full-service co-host
A full-service co-host does things Rezi doesn’t: cleaning coordination, on-site turnovers, contractor supervision, owner accounting. If you want to be fully hands-off, that cut of your booking revenue buys real value. But many hosts hire a co-host primarily to escape the phone, and that’s the part Rezi does better and dramatically cheaper. The math is worth running: a co-host’s cut of 10-25% on a property grossing a few thousand a month adds up fast, while Rezi is a flat $45 per listing per month.
Most hosts keep doing the rest themselves
Rezi isn’t all-or-nothing. Many hosts use Rezi to handle the 24/7 communication firehose and keep doing turnovers and ownership decisions on their own terms.
How to decide
If your pain is “my phone never stops,” Rezi replaces the answering service or VA outright and pays for itself in deflected interruptions. If your pain is “I don’t want to run this at all,” a full-service co-host (possibly using Rezi themselves) may still make sense. Either way, the quickstart takes 15 minutes, the fastest way to evaluate is to put one property on it and watch a week of conversations.
Can Rezi work alongside my existing co-host?
What does Rezi cost?
What can’t Rezi do that a human co-host can?
Was this article helpful?