Sending broadcasts to guests

Broadcasts let you reach every guest in a property with one message, perfect for a water shutoff notice, a building-access change, or a holiday update.

The difference between a broadcast and the group texts you may be used to: recipients can’t see each other, replies come back as individual conversations that Rezi handles one-on-one, and the sending itself is managed for deliverability and compliance. It’s the speed of a blast with the privacy and follow-through of individual messages.

1. 1

   Open Broadcasts → New

   Choose the building you want to message.

2. 2

   Pick your audience

   All guests, active guests only, or a filtered segment.

3. 3

   Write your message

   The composer shows a live character counter so you can see how many SMS segments it will use.

4. 4

   Review and send

   Rezi queues delivery with rate limiting so you stay within carrier limits, large buildings send smoothly without getting flagged.

Choosing the right audience

The audience picker is worth a moment of care, the difference between “all guests” and “current guests only” is the difference between a useful notice and noise. A water shutoff at one property doesn’t need to reach guests at another; a checkout-day reminder doesn’t belong in a future guest’s thread. Tighter targeting also protects the channel itself: guests who only ever receive relevant messages keep reading them.

Writing broadcasts that get read

Lead with the point in the first line, “Water will be off Tuesday 9am-1pm for repairs”, then add only the details people need (who's affected, what to do, who to contact). Keep an eye on the segment counter; a message that fits in one segment reads better and costs less. And send at humane hours in the property’s time zone, a 7am notice lands very differently than a 9pm one. For recurring needs, save a template and schedule sends in advance.

What happens after you hit send

Delivery is queued and rate-limited automatically, so a large send goes out smoothly over several minutes rather than tripping carrier spam filters in one burst. Replies don’t pile into a broadcast inbox: each guest’s response opens (or continues) their individual conversation, where Rezi answers questions about the notice using your knowledge base, “will the water be off during my stay too?” gets handled without you. You can watch delivery status per recipient.