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Messaging & SMS

Scheduling a broadcast for later

Write a broadcast now and have Rezi send it at the right time, useful for reminders and notices.

Updated June 9, 2026 2 min read

You don’t have to be at your desk the moment a message should go out. Compose a broadcast and schedule it for a specific date and time.

Scheduling separates two things that rarely coincide: the moment you remember a message needs sending, and the moment it should actually arrive. You learn Tuesday’s water shutoff is confirmed while you’re reviewing it Thursday night; the right move is to write the notice now and schedule it for Monday morning, not to set a phone alarm to remember it. Composed-but-scheduled is the only reliable inbox-zero for notices.

Good things to schedule

  • Pre-arrival notes ahead of a guest’s check-in
  • Planned-work or water-shutoff notices ahead of the work
  • Holiday hours and seasonal reminders

Timing that respects the reader

When a message arrives shapes how it lands. Mid-morning on a weekday is the sweet spot for most notices, late enough that no one’s asleep, early enough to act on. Pre-arrival notes work best a day or two before check-in: close enough to be useful, far enough to plan around. Planned-work notices deserve two touches for disruptive work, a few days’ warning plus a morning-of reminder, both schedulable the moment the work is confirmed. And anything scheduled should land in the property’s local time; if your properties span time zones, see setting your time zone.

Mind the hour

Schedule guest messages for reasonable daytime hours in the property’s time zone, see setting your time zone.

How scheduled sends behave

A scheduled broadcast works exactly like a live one at send time: the audience is resolved when it sends (a guest who checked out yesterday isn’t messaged, a guest who opted out is excluded), rate limiting applies, and replies come back as individual AI-handled conversations. Until it sends, it’s fully editable, fix a typo, change the time, or cancel it outright. Pair scheduling with templates and the recurring rhythm of pre-arrival notes, checkout reminders, and seasonal updates becomes a few minutes of setup instead of a weekly memory test.

Can I make a broadcast repeat automatically?
Schedule each send when you compose it, with a saved template, queuing the next one takes under a minute. For per-guest pre-arrival and checkout messages tied to reservation dates, self check-in automation handles that without broadcasts at all.
What if the situation changes before it sends?
Edit or cancel the scheduled broadcast anytime before its send time. If the work date moved, change the message and the schedule in one edit.
Will it send if I’m logged out?
Yes, scheduling is server-side. Your laptop can be closed; the message goes out on time regardless.
Who is included if the roster changes after scheduling?
The audience is evaluated at send time, so new guests matching the audience are included and departed or opted-out guests are excluded automatically.

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