Using the activity log

The activity log is a chronological record of significant actions taken across your Rezi account. It captures who did what and when: messages sent, reservations edited, conversations handled, guest records updated, settings changed, and team invitations sent. The log is immutable, entries cannot be edited or deleted, making it a reliable audit trail for your operations.

The activity log is most useful in three scenarios: investigating a discrepancy (who changed this setting? who edited this reservation?), auditing team member activity (what has this team member been doing?), and reviewing what happened during an emergency or incident (what sequence of events led to this outcome?).

Accessing the activity log

The activity log is available to Admins and Owners at Settings > Team > Activity log. Managers can view the activity log for their assigned buildings but not the full account log. Agents do not have access to the activity log.

What is logged

• Messages sent by team members (not AI-generated messages, which are logged in conversations)
• Reservation edits and manual blocks
• Contact record creation, editing, and deletion
• Team actions: invitation sent, role changed, member deactivated
• Settings changes: property settings, AI configuration, notification preferences
• Emergency escalations: sent, acknowledged, and resolved timestamps

AI-generated actions (AI sending a message, AI flagging an emergency from a guest message) are logged in their respective records (conversations) but are not duplicated in the team activity log. The activity log focuses on human actions so it is useful for team oversight without being flooded by AI activity.

Filtering and searching the log

The activity log can be filtered by: team member (see one person's actions), property, event type (messages, reservations, settings), and date range. You can also search by keyword to find entries referencing a specific guest name or setting name. For compliance reviews, exporting the filtered log as a CSV provides a document you can share with auditors or attorneys.

Retention

Activity log entries are retained as long as your account is active. If you close your Rezi account, you can export the full activity log before account deletion. After deletion, the log is permanently removed per Rezi's data deletion policy.