Managing team notifications
Configure how and when Rezi sends alerts to you and your team members for reservations, emergencies, and messages.
Rezi sends notifications to keep your team aware of what needs attention without requiring anyone to stay logged in and watch the dashboard. Notifications are the bridge between Rezi's automated activity and your team's human response. Configuring them thoughtfully, enough to stay informed, not so many that they become noise, is essential for effective operations.
Each team member configures their own notification preferences. As the account owner or admin, you set the default notification settings that apply to new team members, but each person can customize their own preferences from their profile settings.
Notification channels
- Email, delivered to the team member's registered email address
- SMS, delivered to the phone number in the team member's profile (if added)
- In-app, shown as a badge on the dashboard bell icon; requires Rezi to be open
- Mobile push, if the team member has the Rezi mobile app installed
What triggers notifications
You can configure notifications for each event type independently: new inquiry, new reservation synced, upcoming check-in, emergency alert, emergency escalation, and message from guest. Each event type can be set to: notify immediately, notify only during business hours, or off (no notification).
Emergency escalations always notify regardless of notification preferences, they bypass the per-event settings and go through the emergency contact list defined in Settings > Emergency Escalation. Do not rely on regular notification settings for emergency response.
Per-building notifications
If a team member has access to multiple buildings, they can configure different notification preferences per building. A manager who is the primary contact for Building A but only covers Building B occasionally might want immediate SMS notifications for Building A and email-only for Building B. This per-building configuration prevents the high-volume building from overwhelming notifications with activity from buildings that need less attention.
Start with all notifications on when first using Rezi, then reduce them over time as you identify which events require immediate human attention vs. which can be reviewed at a scheduled time. Over-notification is a common onboarding issue; it is easier to turn things off than to turn them on after missing something important.
Notification digests
Instead of real-time notifications for every event, you can opt into a daily or weekly digest. The digest is an email summary of all activity: upcoming check-ins and checkouts, and any escalations. Digests work well for supervisory roles who need visibility into operations without being in the weeds of every individual event.
Can I get notifications for a specific guest, not all activity?
Why am I receiving notifications during off-hours when 'business hours only' is enabled?
Can I set notifications to go to a Slack channel instead of email?
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