Setting up your Rezi account
Complete your account configuration after signing up: business info, branding, contact details, and initial settings.
A complete account setup is the foundation for everything else in Rezi. Incomplete settings lead to confusing guest experiences (messages from 'Rezi' instead of your property name), missed notifications, and AI responses that do not reflect your brand. This article walks you through every setting you should configure before inviting guests or going live.
Account profile
Go to Settings > Account > Profile to set your business or host name, contact email, and phone. The name appears in AI messages to guests when it is configured. The contact email is where Rezi sends account notifications and invoices. Make sure both are up-to-date and actively monitored.
Branding
Upload your business logo in Settings > Account > Branding. The logo appears on email notifications to guests and other branded touchpoints. Even a simple wordmark goes a long way toward making communications look professional. Accepted formats: PNG, JPG, SVG, maximum 2MB. Optimal size is 200x60 pixels for landscape logos.
Business hours
Set your operating hours in Settings > Business Hours. These hours determine when team notifications are held vs. sent in real time, and they affect the morning briefing timing. Business hours do not affect AI operation, the AI responds 24/7 regardless of your business hours.
Time zone
Set your primary time zone in Settings > Account > Time zone. All scheduled messages, invoice due dates, and dashboard timestamps are displayed in this time zone. If you manage properties in multiple time zones, set the time zone of your primary operations. Building-level time zone overrides are not yet available.
Connecting integrations
Before going live, set up the pieces that power Rezi's core features. SMS and voice are built in, each property's number is provisioned automatically, with nothing to connect. Connect your calendar platforms (Airbnb, VRBO, Google Calendar) for reservation sync, and connect a smart lock if you use one. Each integration has its own setup flow in Settings > Integrations.
Work through the Rezi onboarding checklist (visible on the dashboard when you first sign up) to complete setup in a structured order. The checklist covers: profile, first building, team invitations, phone number, and calendar connections.
Can I have multiple accounts for separate businesses?
What is the difference between an account email and a support email?
Can I change my account email address?
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