Canceling or pausing your Rezi subscription

Rezi subscriptions can be canceled at any time from the Billing page. Canceling stops future billing but does not immediately delete your account or data, you retain access until the end of the current paid period. This gives you time to export any records you need before the account is fully closed.

Canceling your subscription

1. 1

   Go to Settings > Account > Billing

2. 2

   Click Cancel subscription

3. 3

   Select a cancellation reason (optional but helps Rezi improve)

4. 4

   Confirm cancellation

5. 5

   You receive an email confirmation; access continues until the end of the paid period

After the paid period ends, your account enters a read-only state for 30 days. During this window, you can still log in to view and export data, but you cannot send messages, create new records, or use any active features. After 30 days, the account and all associated data are permanently deleted.

Exporting your data before canceling

Before canceling, export any data you want to retain. Rezi's export tools cover: guest and contact records (CSV), and message transcripts (CSV by conversation). Go to each respective section and use the Export option. There is no single one-click full-account export, so plan time to export each data type you need.

Pausing your account

If you need to temporarily stop using Rezi (seasonal property closures, between guests, renovations), you can pause your subscription rather than canceling. A paused account is billed at a reduced rate and retains all data and settings, but AI messaging is disabled. When you unpause, the account resumes full functionality immediately.

Reactivating after cancellation

If you cancel and change your mind within the 30-day read-only window, you can reactivate by updating your payment method and selecting a plan. All your data is restored immediately. After the 30-day window, if the account has been deleted, reactivation starts fresh with no historical data.